This document hereby regulates the terms and conditions of using Kanga Exchange (hereinafter referred to as the Service) by third parties. The Kanga Exchange service is provided by Good Investments LTD, a company registered in accordance with the International Business Companies Act of the Republic of Seychelles under the Company number 192185 (hereinafter referred to as the Operator).
Before you start using Kanga Exchange services be aware that any actions related to share units in the distributed cryptographic booking systems (hereinafter referred to as cryptocurrencies) and tokens (instruments of entitlement equivalent to certain values), i.e. in particular to selling, keeping, investing in cryptocurrencies or tokens is connected with certain risks. The value of cryptocurrencies or tokens may be subject to considerable fluctuation and there is a high risk of economic loss associated with the actions mentioned above. By using any of the services provided by Kanga Exchage you declare that you are conscious of such risks and all threats connected with any actions taken on cryptocurrencies and tokens and derivatives and you relieve the Kanga Exchange operator from being accountable for the use of the services offered by the Service to the fullest extent permitted by the applicable law.
- The Operator provides the services described in the following Terms and Condition of Use once the procedure of registering and setting up an account is completed. The services are provided to:
- natural persons having full legal capacity, i.e. individuals over 18 years old and having full legal capacity),
- other entities having legal capacity regulated by other provisions,
- Any person who accepts these Terms and Conditions of Use declares that:
- they are aware of the risk connected with buying, keeping or investing in cryptocurrencies and tokens and are aware that one of the elements of the risk is the possibility of losing all funds in result of sudden changes in the cryptocurrencies and tokens exchange rates,
- they are aware that the basic threat faced by any Internet user, including people using services provided via electronic means, is the possibility that the control over the User device will be taken over or the User’s sensitive data may otherwise be obtained by third parties in order to take over the User account in the Service, which may result in the theft of their funds in the service,
- they have full legal capacity,
- they have a valid, effective, and appropriate authorization to act on behalf of the User and are otherwise eligible to register an account and use the services of the Operator – in case of other entities than natural persons,
- they provide true and full User details which are current and effective,
- are not currently in the USA, are not US residents nor act on behalf of a business entity which has an office in the USA or any other country where access to the Service or using the services provided by the Operator would be illegal,
- are not included in the list of individuals and companies published by Inspector General based on the United Nations Security Council resolution issued on the basis of Chapter 7 of the UN Charter, referring to threats to international peace and security caused by terrorist attacks, in particular in the lists mentioned in item 3 of the United Nations Security Council Resolution 2253 (2015) or item 1 of the United Nations Security Council Resolution 1988 (2011),
- their account has never been suspended or removed from the Service for any reason.
- The Operator will take every effort to ensure continual operation of the service. However, the Operator has the right to suspend the service particularly when it becomes necessary to update the software or in such circumstances which will prevent the proper operation of the service. The service owner will take every effort to limit the break in the operation of the service to the shortest possible time.
- The User has the right to use the Service only as intended, within the law and good manners applicable to all members of the information society with respect for the rights and personal interests of others. The User particularly undertakes:
- not to publish or share content of illegal nature, including content which violates personal interests and intellectual property rights of third parties,
- not to take actions which may cause the disruption, failure or break in the operation of the Service,
- not to misinform individuals using the Service and the Administrator, e.g. by providing untrue information,
- to refrain from acting in bad faith, abusing the functionality of the Service, using the Service not in line with its intended purpose and against the Terms and Conditions of Use,
- not to use the services directly or indirectly for purposes that are against the law, the Terms and Conditions, the principles of social life or good manners.
- With the exception of the cryptocurrency and token logotypes and other logotypes owned by third parties, the Service constitutes the intellectual property of the Operator or third parties, including in particular all source codes and graphic sign, and any instances of copying, disposing of or using them without the consent from the Administrator or the relevant third parties is forbidden.
- To use the services offered by the Operator you must make a free-of-charge registration of an account in the Service.
- Once the completed registration form is submitted the person making the registration must confirm setting up an account by clicking the link provided in the e-mail sent by the Operator to the e-mail address entered in the registration form. Next it is necessary to provide a secure and unique User account password. Once this is done, a contract for the provision of the electronic service in the form of an account is made and the User is granted access to the account after signing in with the use of their credentials and is enabled to make changes to the data provided during the registration. The service of providing access to the account is free of charge.
- The User is obligated to protect the password to their account in the Service, as well as the passwords to their e-mail box and other means of communication through which they receive messages related to the operation of the Service. The Operator is not accountable for the loss of cryptocurrencies or tokens kept in the accounts to the fullest extent permitted by the mandatory provisions, particularly the Operator is not accountable for the loss of cryptocurrencies and tokes resulting from the User’s negligence to protect the above mentioned data.
- The User undertakes to immediately update the details provided in the User account. The Operator has the right to block the User account in case of the suspicion that the data is not up to date.
- The Operator may refuse to set up a User account for any reason, in particular in the event of suspecting that any of the declarations mentioned in §1, point 2 of the Terms and Conditions of Use are untrue.
- To receive the full functionality of a User account, particularly to be able to use any paid services, it is necessary to go through the process of verification of the User according to appropriate provisions of the Anti-Money Laundering and Counter Terrorism Financing Act.
- The verification may particularly be carried by:
- providing the first name, last name, citizenship, resident address, country of birth, information about tax residency and about holding an exposed political position, phone number, date of birth and ID number, the census number of User’s relevant country if the User is a natural person,
- in case of a business User, i.e. legal person or one having legal personality or an entity not having legal personality, by sending a copy of the entity’s commercial registry for the relevant country, sending a company deed, details about business activity, identification details of the person authorized to represent the User in line with a) above, providing information about all real beneficiaries of the User, identifying all down to natural persons.
- For verification purposes, irrespective of point 2. above, the User must provide the Operator with a document verifying their identity by sending it in the form of a scan or .jpg or .png photo file. The scan/photo of the document verifying the User’s identity must meet the following requirements: information in the document must be clear, no information can be covered. The file must not show any signs of digital correction.
- The Operator may ask the User to additionally send a photo of their ID taken in such a way that the User’s face and the ID itself is visible (a selfie), if need be to make contact with the User by phone or via a video communicator (e.g. Skype, Google meet).
- Verifying the address of the User or the person representing the User may be carried on the basis of a .jpg or .png photo file, a bill (energy, water, gas or other bill), a contract with a trusted public institution, an official letter or bank statement, or a confirmation of a transfer made by a financial institution in which the address details of the User, along with their first and last name and the date of the document (dating no longer than 6 month back) are displayed.
- The Operator may ask the User to send the above mentioned information again at every stage while the User uses the service, as well as demand information other than what is described in points 1-5 in order to meet the binding obligations which are incumbent on the Operator in relation to the provisions of Ant-Money Laundering and Counter Terrorism Financing Act.
- The Operator may at any time limit or block the ability to deposit and/or withdraw funds available in the wallets of the User Account in the event details relevant to the User account have not been verified and particularly when the Operator suspects that the verified information is false or in the event provisions of law or these Terms and Conditions of Use have been breached.
- Through the Service the Operator provides paid services which include associating individuals interested in buying and selling cryptocurrencies. The Service is provided by enabling the User to store cryptocurrencies on their User accounts, as well as making offers to buy and sell cryptocurrencies at the rate indicated by the User and following those offers with actual buy and sell transactions at convergent rates. The Operator is not a market maker and does not trade currencies. The exchange rates of specific cryptocurrencies result from transactions carried by the Users without the interference from the Operator.
- As part of the Service the Operator may also provide other services than the ones described in the Terms and Conditions of Use based on separate regulations pertaining to the provision of services.
- The Operator states that he does not carry payment transactions, any financial or investing services, particularly does not participate in the trading of securities or other financial instruments. The Operator may, however, inform about opportunities of using the services of other entities or partners through the Service.
- Using the services only takes places once the User signs into the Service.
- The moment a transaction is visible in the User account balance is the moment of entering into an agreement between the Users for selling cryptocurrencies or tokens. Each time the price indicated in the buy or sell offer of cryptocurrencies or tokens is the price offered by the User and the decision to enter the offer of transaction into the Service happens solely at the will of the User of the Service. The Service does not guarantee and has never guaranteed profits from the exchange rate changes on cryptocurrencies or tokens. The Service does not guarantee that the list of cryptocurrency or token buy or sell offers displayed in the User’s web browser window always reflects their real entries and values. Displaying the current exchange rate or the values of buy or sell offers is affected among other things by the web browser performance, as well as the speed and stability of the Internet connection.
- The Operator generates individual addresses which allow for depositing and withdrawing cryptocurrencies or tokens for each User. The Operator does not store fiat currency and does not provide payment services to the Users.
- The fee for the provided service connected with using the Service for completing a transaction is charged automatically to the User account upon registering the transaction in question. The fees are determined in the fee price list. The Operator may change the fees at any moment, which does not constitute a change in the provisions of these Terms and Conditions of Use. The Operator also points that transaction fees are charged in relation to transferring cryptocurrencies and tokens. You will find more information about transactional fees here: https://en.wikipedia.org/wiki/Bitcoin#Transaction_fees
- Using the Service for purposes connected with the User’s business activities, as well as indicating the cryptocurrency wallet as the User account dedicated for settlements to third parties is forbidden.
- The Operator excludes and limits the accountability for providing services based on these Terms and Conditions of Use towards the User to the widest possible extent permitted by the mandatory provisions of law, particularly due to any guarantees or warranties. The Operator specifically is not accountable for any delays in displaying the Service website on devices used by the User, the length of registering transactions in the wallets dedicated to particular cryptocurrencies or tokens, financial losses suffered by the User due to the lack of possibility to carry transactions through the Service during technical breaks, financial losses suffered by the User due to differences in cryptocurrency rates occurring while a transaction or the User account is blocked in line with the Terms and Conditions of Use or when demanded by state authorities, for technical problems or limitations, including the speed of sending data by the computer, the end device, the ICT system and infrastructure used by the User, which make it impossible for the User to use the Service, for the results of using the Service by the User in a manner contrary to applicable law, the Terms and Conditions of Use or principles of social life or customary behaviors accepted in this regard.
- The Operator is not accountable for the potential loss of cryptocurrencies or tokens in the presence of factors independent of the service owner, such as force majeure, hardware failure, errors found in the system of cryptocurrencies and tokens, actions or negligence of third parties which affect the operation of the Service.
- The User is obligated to repair any damages resulting from their acting to the detriment of the Service or other Users or acting in breach of the applicable provisions of the law. The User releases the Operator from any responsibility and takes accountability for not allowing third parties to demand the Operator to repair any damages incurred in this way and undertakes to cover the costs suffered by the Operator in connection with any claims related to such damages.
- Both the Operator and the User have the right to withdraw from the agreement represented by these Terms and Conditions of Use with a 7 day notice, however, the termination of the agreement by the User must be preceded by a verification of the personal details provided by the User in a way indicated by the Operator. During the notice period the User is obligated to close all entries and transfers of all tokens and cryptocurrencies in their wallet.
- The Operator may terminate the agreement represented by these Terms and Conditions of Use with immediate effect in the event of breaching the provisions of the Terms and Conditions of Use, in particular when it becomes impossible to verify the identity by the User in accordance with the provisions included in the Terms and Conditions of Use, when declarations mentioned in §1 point 2 are untrue or when there is suspicion of money laundering. The Operator has the right to also block all User funds until the circumstances of breaching the Terms and Conditions of Use are clarified, and in case of a breach of law the, right to block the resources and transfer them according to the appropriate provisions of the law.
- The Operator reserves the right to immediately block the functionality of the User account in part or fully (including the possibility to make withdrawals, use the services provided by the Operator on the basis of these Terms and Conditions of Use or other regulations) in case of breaching these Terms and Conditions of Use or the provisions of the law. In such cases the Operator is not accountable for the inability to buy or sell cryptocurrencies, including for drops or increases in the value of the blocked cryptocurrencies in the account.
- Changes in the content of these Terms and Conditions of Use require the User to re-accept the new version. The Operator will inform the User about these changes 7 days prior to the date the new provisions enter into force. In case of a failure to accept the new Terms and Conditions of Use before the new provisions enter into force the Operator may block the User from using or terminating the agreement represented by the provisions of the Terms and Conditions of Use, or canceling all orders made by the User and getting back cryptocurrencies and tokens accumulated in the User’s account, unless the User has no right to demand these to be returned in situations indicated in these Terms and Conditions of Use.
- The User may contact the Operator electronically at the following e-mail address: email@example.com
- The User has the right to file a complaint if they believe the services provided by the Operator are not in keeping with the Terms and Conditions of Use.
- The Operator only accepts complaints made via e-mail to the following e-mail address: firstname.lastname@example.org
- The complaint should be sent from an e-mail address provided by the User in the Service and should include: the subject of the complaint and the circumstances justifying making the complaint, as well as a proposal of how the complaint might be settled.
- Complaints will be dealt with in the order received, but no longer than within 14 (fourteen) days from receiving them. In case the complaint does not include all the information necessary for processing the complaint, the Operator will ask the User to complete the required information and the 14 (fourteen) day period will then be calculated from the moment of receiving a complete complaint.
- The person making the complaint will be informed via e-mail about how the complaint will be settled.
- The governing law for the agreement between the User and the Operator, made based on these Terms and Conditions of Use, is the governing law of the Republic of Seychelles, subject to the mandatory provisions.
- All disputes related to the services provided by the Operator will be settled by the competent common courts.